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Whether you need advice on choosing the right grill or have a question about your patio furniture order, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days after placement. Transit time is typically 5 to 8 business days within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time through the carrier's website.
What is your return policy?
If your gazebo, grill, or patio furniture does not meet your expectations, you can initiate a return within 30 days of delivery. Items must be unused and in their original packaging for a refund per our Return Policy.
Can I exchange an item for a different model?
Yes, we offer exchanges on most products. Simply contact our team with your order number and the item you would like instead, and we will walk you through the process.
Do your outdoor kitchens require professional assembly?
Assembly requirements vary by model. Many of our outdoor kitchen setups include detailed instructions for at-home assembly, though we recommend professional installation for built-in gas connections.
What materials are used in your patio furniture?
Our patio furniture is crafted from weather-resistant materials such as powder-coated aluminum, all-weather wicker, and UV-treated fabrics designed for long-term outdoor use.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Quick Responses
Our team aims to reply to every inquiry within 24 hours on business days.
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Free Continental Shipping
Owned and operated by Backyards Dynamic, we offer free shipping on most orders within the Continental U.S.
Hassle-Free Returns
If something is not right with your gazebo, grill, or patio set, our returns process is simple and straightforward.
